It’s been proven true that the key to any successful relationship is proper communication. This also stands true for your relationship with your calibration laboratory. Communication is a necessity in order to ensure proper calibration of your equipment. Many people believe that they can find a calibration laboratory, send them their equipment and then say “please calibrate” without even discussing terms and requirements. Well in a perfect world, this may be true, but we are not living in a perfect world. In order to guarantee proper calibration of equipment, it essential to communicate specific requirements and needs upfront. By doing so, your business can save time, money and resources.
UNDERSTANDING YOUR NEEDS
Before sending your equipment off for calibration, you should first analyze your needs. By completely understanding your own calibration needs and requirements, you will be able to better communicate with your calibration provider. Below, we have listed a few examples of questions to ask yourself to help you get an idea of the information calibration laboratories are looking for.
- Do you want ISO-17025-accredited calibration?
- Do you want As Found or As Left data?
- How many data points do you want?
- Do you want full calibration services, e.g., full parameter, entire range, etc.
- Do you want or need an uncertainty ratio calculation?
- Is rush calibration needed?
- What is the calibration interval of the equipment?
- How are we paying for the calibration services?
- How do we ship the equipment? How will it be shipped back?
After analyzing and answering the above answers, you should easily be able to communicate your needs and requirements to your calibration laboratory. This can be done over the phone, or by a calibration service request letter. By doing so, you are ensuring your expectations of the service are met and guaranteeing proper calibration of your equipment.