ENCOMPASSING A CULTURE OF QUALITY

ENCOMPASSING A CULTURE OF QUALITY

Encompassing quality into your organizations culture can be a challenge. Many moving parts come into play during the changing process; therefore, commitment and willful management is a necessity. In order to fully encompass a culture of quality core values need to be considered heavily. Asking questions of how to include philosophies, behaviors and attitudes into day-to-day operations are key in developing an effective and strategic plan. Participation from all levels of employment within the company are needed in order to successfully encompass a culture of quality into every day company operations. This article will briefly discuss what to expect when embodying quality into your company’s culture.

IMPORTANCE OF TOP MANAGEMENT PARTICIPATION

Quality leaders need to be assigned tasks in order to ensure quality is a high priority to those working in top management. Without top management participate, the drive for a culture of quality is not possible. The idea of top management participation is not a new factor within the manufacturing industry. Many have become aware of the importance top management participation has on building a culture of quality. For example, ISO 9001:2015 recently updated its standards for quality management systems (QMS) to include top management participation. The new standard now requires top management to carrying out responsibilities for a certain number of activities themselves. This new revision helps bring individuals from all levels within a company together to focus on the quality management system. In today’s day and age leadership is pivotal for any major change; therefore, it is essential for top management to promote a culture of quality as a process and understand how to fit the process into the company’s day-to-day operations.

DEVELOPING A PLAN

An effective strategy for encompassing a culture of quality includes designing a multi-year plan with specific and strategic objectives and creating a catchy quality change agent, such as a tag line. The multi-year plan should include objectives that focus mainly on operational excellence. This will include the operations of the company’s people, processes and technologies. A transformation framework should be created along with this plan in order to ensure organization. When a framework is created it is important to instill a plan of action to a specific goal. Each person within the company will have a specific goal based on their level within the organization. For example, those working within a lower level will need to have goals set involving the business process and service delivery, while those working in a higher level, such as top management, will have to have set goals that focuses on realigning people, processes and technology.

When creating the plan to encompass a culture of quality, it is important to create a catchy tag line that will continue to motivate those working within the plan and to display how important each individual is within the quality transformation. The quality tag line is a great way to initiate the transition from conformance to performance.

Although encompassing quality into your company’s culture does not necessarily guarantee compliance with the new ISO 9001: 2015 standards, it is a great start to adapting to the new revisions. Top management participation is not only something that is required to meet QMS standards, but also a strategy that can greatly benefit your company. Why wait to create your plan when it comes time to comply? If you start today, you’re creating a journey for a better tomorrow!

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